Service Manager – EAG CDJR Mount Pleasant

Nov 11, 2026 · @Matt

Lead the Service Department at EAG CDJR Mount Pleasant

EAG CDJR Mount Pleasant is hiring a Service Manager to run our Chrysler, Dodge, Jeep and Ram service department in Mount Pleasant, TX. You'll own the shop's results — CSI, gross profit, technician productivity and warranty — and you'll have the backing of an 8-store dealership group that invests in its fixed operations.

If you're a proven service leader who knows how to grow hours per RO, develop technicians and take care of customers, we want to talk to you.

What You'll Do

• Run day-to-day service operations: advisors, technicians, dispatch, porters and the service drive
• Hit monthly targets for labor sales, gross profit, hours per RO and effective labor rate
• Drive customer pay growth through consistent multi-point inspections and menu selling
• Own CSI and the customer experience — handle escalations personally and fix root causes
• Manage warranty and recall work to FCA/Stellantis standards, including claim accuracy and chargeback prevention
• Recruit, train and keep technicians and advisors; build a bench through apprentices and certification
• Work closely with the Parts Manager on fill rate, special orders and obsolescence
• Manage shop expenses, policy work and sublet, and review the service financial statement each month
• Keep the shop clean, safe and compliant

What We're Looking For

Required

• 3+ years as a Service Manager, Assistant Service Manager or Shop Foreman at a franchised dealership
• A track record of growing service gross and keeping CSI above target
• Working knowledge of a dealer management system (CDK, Reynolds, Dealertrack or similar)
• Strong understanding of warranty processes, flat-rate pay and service financial statements
• A leader who coaches people up and holds them accountable
• Valid driver's license and a clean driving record

Preferred

• FCA/Stellantis (CDJR) experience and familiarity with Stellantis warranty policy
• Technician or advisor background
• Experience building an apprentice or technician-development program

What We Offer

• Competitive base salary plus monthly bonus tied to service gross profit and CSI 
• Health, dental and vision insurance
• Paid time off
• Support from a group Director of Fixed Operations and room to grow within an 8-store group

How to Apply

All conversations are kept confidential.

EAG Automotive is an equal opportunity employer. Pre-employment drug screen and background check required.